Order support
Warranty and repairs
In addition to the legal guarantee that may be applicable in accordance with mandatory local legislation in your country, all Marshall products are covered by a 1-year warranty from the date of purchase in accordance with these warranty terms.
For an exclusive 2-year warranty on headphones, speakers, and amplifiers, buy online at marshall.com.
Start a Warranty Claim
To help us process your claim as quickly as possible, please have the following ready:
Photos and a brief description of the issue you're experiencing
A clear photo of the serial number
Your order number if you purchased your product from marshall.com
If you purchased your product from one of the authorised retailers listed on our website, please provide proof of purchase showing the retailer's name and address, the purchase date, and the Marshall product
If you purchased your product from a reseller that isn't listed on our website, please contact them directly for assistance with your claim
Warranty repairs
If your product is under warranty, we'll first assess it to determine whether it can be repaired.
Repair: Our authorised service partners repair your product using original Marshall parts, including new or fully functioning reused parts that meet our quality standards.
Replacement: If a repair is neither possible nor appropriate, we'll replace your product with one that meets the same quality and performance standards as your original product.
How a Warranty Repair Works
We'll review your warranty claim
If your claim is approved, we'll provide a prepaid shipping label and packing instructions
Our authorised service partner will inspect your product and repair it if possible
If a repair is neither possible nor appropriate, we'll replace your product
We'll return your repaired or replacement product
Out-of-warranty repairs
If your product's warranty has expired, you can still get it repaired for a fee through an authorised service partner. Original Marshall parts are used for repairs, and availability varies depending on your product and market.
Headphones and Speakers
Repair Prices
Before arranging a repair, you can view the repair price for your product model. This price list applies to out-of-warranty repairs only. The price shown is the total repair cost and includes shipping, replacement parts, labour and VAT.
Repair availability depends on the product and market. Contact our support team team to confirm eligibility and arrange your repair before sending your product.
How to Arrange a Repair
Check the repair price for your product model. Proceeding with the next steps constitutes your binding acceptance of the price as presented in the price list
Contact our support team and describe the issue you're experiencing, and provide details about your product, including serial number
We'll confirm whether your product is eligible for repair and explain the next steps
We'll provide payment and shipping instructions
We'll return your repaired product once the repair has been completed
Please note that only authentic Marshall products are eligible for repair. If we cannot with certainty confirm that the product is an authentic Marshall product, we reserve the right to not perform any repair on your product.
Amplifiers
Repair options for Marshall amplifiers vary by market. To arrange a repair, please contact our support team. They will explain the process, provide pricing information where applicable, and guide you through the next steps.
You can also reach out to a local authorised service centre to receive estimated repair prices.
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