Take your time. We always have a 30-day returns policy, but we're extending it so you can return any gifts or orders until 31st January, free of charge. Just make sure items are in mint condition and in their original packaging.
Contact us and ask for a return to begin the process. Make sure you have your order number ready.
You can read more about returns in our Terms of purchase policy.
Please contact the store directly to start the return process. They will guide you through the steps and provide any necessary instructions.
Pack the product in the original product box. The product, box and everything included in the box must be in mint condition.
Place the product box in a shipping box. If you use the old shipping box, remove all existing labels.
Place the shipping label securely on the outside of the shipping box. Do not place the return label directly on the product box.
Once we receive your return, we will assess the product and process a refund back to the original payment method. You will receive email confirmation as soon as the refund is completed. Normally, the process takes up to 14 business days.
Unfortunately, we don't offer exchanges, only refunds. You can return your original order for a full refund and place a new order.