Troubleshooting: Cannot connect to internet
Short answer
Check that your router is working properly and try moving your router closer the speaker. Reset Heston 60 and set it up again.
Check the internet connection
Check that your router is working properly and try moving your router closer the speaker. Make sure that there are no obstacles such as walls or doors, or interfering electronics devices nearby.
Factory reset
A factory reset will reset the soundbar to its original settings, excluding any firmware updates.
Note: This will delete all settings, Playlists, Wi-Fi and Heston 60 will need to be set up again.
Remove Heston 60 from the app and Heston 60, and Heston 60 [LE] if present, from your sound device’s Bluetooth list.
Ensure that the soundbar is connected to mains power.
Push Source control until all LEDs blink and the soundbar restarts.
Heston 60 has returned to its factory settings and is ready to be paired.
More guides
View all
