Order support
Returns
You can return any product purchased from our website within 30 days of receiving them, free of charge. The product must be in mint condition and packaged in their original box. Read more in our Terms of purchase policy.
Use prepaid return label
If your package was delivered with DHL Economy, you should find a prepaid return label in the shipping box. Here’s how to use it:
Pack the product in the original product box. The product, box and everything included in the box must be in mint condition.
Place the product box in a shipping box. If you use the old shipping box, remove all existing labels.
Place the label securely on the outside of the shipping box. Do not place the return label directly on the product box.
Deliver the return to your nearest DHL service point.
A refund will be initiated once the return has been collected and inspected by our warehouse.
No prepaid return label
If you used DHL Express, PostNL or UPS – contact us and ask for a return to begin the process. Make sure you have your order number ready. Our support team will get back to you with more information about the process going forward.
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