Troubleshooting : Can't connect or pair

Short answer

Press and hold the control knob until the LED changes to a slow blue pulse, then select Monitor III A.N.C. from your Bluetooth list. If the issue persists, perform a factory reset.

Hands holding a pair of Monitor III A.N.C. headphones and pressing the control knob.
Hands holding a pair of Monitor III A.N.C. headphones and pressing the control knob.

Follow these steps to solve issues with pairing with a Bluetooth device:

  1. Activate Bluetooth on your audio device, and make sure it is not already connected to a different Bluetooth device.

  2. Turn the headphones off.

  3. Press and hold the control knob continuously, until the LED light changes to a slow blue pulse. This means that Bluetooth pairing mode is activated.

  4. Select Monitor III A.N.C. from your audio device's Bluetooth list.

  5. If the issue persists, perform a factory reset. This will return the headphones to their original settings, excluding any firmware updates.

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