POLICIES

Any warranty offered by Marshall is in addition to, and not instead of, rights provided by applicable consumer laws. You have the right to choose whether to claim service under a warranty or in accordance with the rights provided to you as a consumer. 

Marshall provides a voluntary one-year limited manufacturer’s warranty for amps, pre-amps, FX pedals and speaker cabinet enclosures and a 90-day warranty for valves and fuses from the date of purchase by a consumer or end-user customer. Warranted products will come with a warranty card explaining the full terms and conditions of the warranty. If you cannot find a warranty card inside the box, then contact Customer Support or your retailer and they should be able to supply you with one.

Register your amplifier on my.marshall.com or fill in the registration card within 90 days to receive an extension of your warranty by two years for amps, pre-amps, FX pedals and speaker cabinet enclosures.

Marshall provides a voluntary two-years limited global manufacturer’s warranty for headphones and speakers purchased via marshall.com from the date of purchase by a consumer or end-user customer. 

This two-years limited warranty (the “Warranty”) is a manufacturer's warranty voluntary provided by Marshall Group AB, Centralplan 15, 111 20 Stockholm, Sweden, or its successor in title, (“Marshall Group”), for each product (the “Product”) sold via the website [marshall.com] (the “Website”). 

Any reference herein to “you” or “yours” is the consumer purchasing the product(s) from the Website. 

The Warranty is in addition to, and not instead of, rights provided by consumer law and consumers have the right to choose whether to claim service under the Warranty or in accordance with the rights provided to you as a consumer. For further information about consumer law, please contact your local consumer organization. 

The following is covered by the warranty 

Marshall Group hereby warrants that the Product, for a period of two (2) year from the date of original purchase from Marshall Group via the Website, is without defects in materials and workmanship, provided however that the Product is only used in accordance with published guidelines from Marshall Group for the respective Product, including the Product’s user manuals, technical specifications, etc. and subject to the limitations set forth in this document. 

The Warranty applies only to Product(s) you purchased for your own use and not for resale. 

The following is not covered by the warranty 

The Warranty does not apply to: (a) products that were bought through other channels than the Website, (b) problems that occur more than two (2) years after the date of original purchase of the product from Marshall Group via the Website, (c) consumable parts, such as batteries or protective coatings; (d) cosmetic damage, including but not limited to scratches, dents and broken plastic; (e) damage caused by external cause, including but not limited to accident, abuse, misuse, liquid contact, fire; (f) damage caused by operating or use of the Product other than in accordance with published guidelines from Marshall Group for the Product, including the Product’s user manuals, technical specifications, etc. (please note: you may not open or disassemble the Product in any other way than as explicitly described in the Product’s user manual; (g) a Product that has been modified; (h) defects caused by normal wear and tear or otherwise due to the normal aging; or (i) a Product that is stolen, or where Marshall Group has reason to believe that it is stolen. 

Please note that only Marshall Group or an Authorised Service Center appointed by Marshall Group (a “Marshall Group ASC”) may perform service on the Product. Warranty cover will be void if repair has been made or attempted by any other than a Marshall Group ASC. 

Furthermore, the Warranty does not apply to any hardware products other than the Product. For software, if any, please refer to the relevant licensing agreements for details of your rights and obligations with respect to the use of software. 

Marshall Group is not liable for reimbursements, claims and damages where the Warranty does not apply. As concerns limitations of liability, please see below. 

If you submit a valid claim under the Warranty, Marshall Group will, at its option: 

(a) repair your Product using new and/or previously used parts that are equivalent to new in performance and reliability, (b) replace your Product with a product that is at least functionally equivalent to the Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (c) refund your purchase price in exchange for the return of your Product. 

When a Product or part thereof is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Marshall Group' property. A repaired or replaced Product either substitutes the original Product in relation to the remaining Warranty or provides you a warranty during ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. 

What is set forth below is relevant for Products with a capacity to store data. 

To protect the contents stored in the Product, such as software programs, data and other information, and as a precaution against possible operational failures, you are advised to make periodic backup copies of the information contained on your Product's storage media 

Before submitting your Product for service under the Warranty you are advised to make backup copies of the information contained on your Product's storage media since such storage media may be erased, replaced and/or reformatted during the Warranty service. Furthermore asked to remove all personal information, and, if the Product is to be delivered or sent to Marshall Group or to a Marshall Group ASC, to provide such with all system keys or passwords in order to provide a sufficient, free, and safe access to your Product. 

After Warranty service, your Product (or a replacement product) will be returned to you with its original configuration and subject to applicable updates. Marshall Group may install system software updates as part of Warranty service that will prevent the Product from reverting to an earlier version of the system software. Third party applications installed on the Product may not be compatible or work with the Product as a result of the system software update and Marshall Group or a Marshall Group ASC is not responsible for recovery or reinstalling software programs, data and information. 

If you are not the owner of the Product you must obtain authorization from the owner before asking for Warranty service.  

For information related to the Warranty service, please contact Marshall Group via e-mail at the address stated at the website. 

If you do not have internet access or the Product is still not functioning properly after taking contact with Marshall Group and following instructions received, contact Marshall Group via other means of communication or contact a local Marshall Group ASC (Marshall Group may provide information of where to locate such Marshall Group ASC), and you will receive help to determine whether your Product requires service and be informed which of the Warranty service options set out below that Marshall Group will provide. 

Before receiving Warranty service you may be asked to present proof of purchase details, provide information to diagnose potential issues with your Product and to follow procedures and instructions for obtaining Warranty service, such as following instructions for packing and shipping the Product when receiving mail-in service as described below. 

Marshall Group will at its option, depending on the individual circumstances, provide Warranty service through one or more of the following options: 

Carry-in service. Marshall Group may request that you return your Product to a Marshall Group ASC. After Warranty service, you may upon notice retrieve the Product from the Marshall Group ASC, or the Product will be sent to you directly. 

Mail-in service. If Marshall Group elects to provide service through its mail-in service, Marshall Group will send you prepaid waybills, so that you may ship your Product to a Marshall Group ASC. Please note that you will need to provide your own packing material and that the packaging of the Product is required to fulfill the specifications set forth by the relevant shipping company. After Warranty service, the Product will be sent to you. 

Do-it-yourself ("DIY") service. Under DIY service Marshall Group will provide you with a replacement product, part or accessory with instructions for replacement. For the DIY service, Marshall Group may require return of the replaced product, part or accessory, and Marshall Group may therefore require a credit card authorisation, in an amount corresponding to the price of the replacement product, part or accessory, as security for such return. If you follow the request and return the replaced product, part or accessory, Marshall Group will cancel the credit card authorization. If you fail to follow the request Marshall Group reserves the right to charge your credit card for the authorised amount. Note: Marshall Group is not responsible for any costs, including labour costs, you incur relating to the DIY service. 

Service options may be limited if requesting service in a country that is not the country of purchase for the Product. In the event that service for the Product is not available in such country, you may contact Marshall Group to receive information related to service and any additional charges for shipping and handling that may apply before rendering service. You may seek service in a country that is not the country of purchase and in such case you are responsible for all custom duties, VAT and other associated taxes and charges and for complying with all import and export laws and regulations applicable. 

A) Entire agreement: 

Other than the mandatory consumer law rights to which you are entitled, all warranties, conditions and other terms not set out in the Warranty are excluded from the Warranty. As a result, this Warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, any implied warranties or conditions of merchantability or fitness for a particular purpose. 

Some countries do not allow limitations on warranties or on how long warranties, conditions and/or implied terms may last, in that event, such warranties apply only to the extent and for such duration as required by law and are limited in duration to the warranty period, if applicable under such law. 

B) Disclaimer in relation to data: 

Marshall Group does not warrant, represent or undertake that it will be able to repair or replace any Product under the Warranty without risk to and / or loss of information and / or data stored on the Product. 

C) Limitation of liability: 

In no event shall Marshall Group be liable for  

- any losses or damages related to the defects in materials and workmanship of the Product; 

- any losses that were not caused by Marshall Group breach of the Warranty; 

- any loss or damage that was not, at the time of your purchase of the Product, a reasonably foreseeable consequence of Marshall Group breaching the Warranty; 

- losses relating to any business of yours, loss of profits, loss of data or loss of opportunity. 

The limitation of liability of the Warranty shall not apply to (i) death or personal injury; (ii) fraud or fraudulent misrepresentation; or (ii) any other liability that cannot be limited or excluded as a matter of law. 

If you obtain service under this Warranty, you authorise Marshall Group (as controller) and the Marshall Group ASC to store, use and process information about your Warranty service and your contact information, including name, phone numbers, address, and e-mail address. Marshall Group and the Marshall Group ASC may use this information to perform service under this Warranty. Marshall Group and the Marshall Group ASC may contact you to inquire about your satisfaction with the Warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, you authorize Marshall Group and the Marshall Group ASC to transfer your information to any country where Marshall Group (which countries may not have as strict legal requirements for the protection of personal data as in your country) do business and to provide it to entities acting on Marshall Group behalf for the provision of services required by Marshall Group. 

If you want information about how Marshall Group is processing your personal data and/or want any personal data to be rectified or deleted, please contact Marshall Group at the address stated in this document.  

Marshall Group will maintain and use customer information in accordance with the Data Protection Directive 95/46/EC set by the European Parliament & Council as implemented into national legislation, or if outside of the EC, any applicable laws related to handling of personal information. 

If any of the terms and conditions set out in this Warranty is held to be illegal or unenforceable, it shall be severed from the Warranty and the legality or enforceability of the remaining terms shall not be affected. 

The Warranty is governed by and construed under the laws of the country where the Product was originally purchased. No third party, including Marshall Group ASCs, or any of their employees, are authorised to make any modification, extension, or addition to the Warranty.

This Warranty Policy was updated on 2024 August 8 and is applicable to purchases made thereafter.