Troubleshooting: Headphones not detected by device
Short answer
Check the volume on your sound device. Unplug your earphones, wait 3 seconds, then plug them back in.
If your device (phone, tablet or computer) doesn’t detect the earphones, try the following steps:
Make sure the USB-C plug is fully inserted.
Try another USB-C port, if available.
Test the earphones on another compatible device.
Check for debris or dust in the port or connector.
Restart your device.
Ensure the USB-C port is enabled for audio in your system settings.
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