Troubleshooting : Bluetooth pairing

Short answer

If your device was previously paired, remove the speaker from your list of Bluetooth devices, and pair again.

The Bluetooth button on top of the Acton II Bluetooth speaker.

There can be several reasons for Bluetooth pairing issues. Try these tips to solve it:

  • Check if your speaker is connected to another audio device. If so, disconnect and pair it again.

  • Turn the speaker off, wait for a full 10 seconds, and then turn it back on.

  • Make sure that Bluetooth is activated on your audio device.

  • Push the source button on the speaker to toggle between Bluetooth and AUX input and select Bluetooth mode. A lit indicator shows which source is selected.

  • Pair your device again by pushing the source button for 2 seconds until the Bluetooth indicator starts to blink. Select Acton II from your audio device’s Bluetooth list.

  • If the issue persists, perform a factory reset. This will return the speaker to its original settings, excluding any firmware updates.

Note: Acton II Bluetooth can be connected to two Bluetooth devices at the same time. Playing a connected Bluetooth device will make it the selected audio source, pausing any previously played audio on the second device.

More guides

View all
A white icon of a wireless connection on a black background for the support article pages on Marshall.com

How to connect and pair

Search Support

Contact Us

Our chat assistant can help you troubleshoot, manage your order and connect you to our support team.