Troubleshooting: There is no sound

Short answer

Check the volume on your sound device. Unplug your earphones, wait 3 seconds, then plug them back in.

Mode USB-C with tangle-free coiled cable

If you are having issues with sound dropping out of your headphones, there are a few troubleshooting tips we advise you try to resolve the issue:

  • Check the volume on your sound device.

  • Unplug your earphones, wait 3 seconds, then plug them back in.

  • Check that your sound device supports USB-C audio.

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Getting started

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Controls

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Ear tips

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How to clean

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Troubleshooting: Headphones not detected by device

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